Terms of purchase
Placing an order on the PIENSOS LOBO AZUL B2B portal implies acceptance of these Terms of Purchase, the Privacy Policy and the Cookie Policy.
This portal is intended exclusively for professionals and businesses. To place orders, you must be registered and authorized as a professional customer.
Product information
Product descriptions, specifications and characteristics are the responsibility of PIENSOS LOBO AZUL. The company is not responsible for any typographical or informational errors that may appear on the product sheets.
Pricing information
The prices shown on the portal are stated excluding VAT.
VAT and, where applicable, the Equivalence Surcharge will be applied at the time of purchase according to the customer's tax status.
Equivalence Surcharge
The Equivalence Surcharge is a special VAT regime applicable to retailers.
- Customers subject to this regime must indicate it in their customer profile or when placing the order.
- PIENSOS LOBO AZUL will apply the corresponding equivalence surcharge (0.5%, 1.4% or 5.2% depending on the VAT rate) only when the customer declares it.
- The customer is solely responsible for correctly indicating whether they are subject to the Equivalence Surcharge regime. PIENSOS LOBO AZUL will not be responsible for errors resulting from an incorrect declaration.
PIENSOS LOBO AZUL reserves the right to cancel any order in which an obvious error in the price or the applied conditions is detected.
Prices may be changed without prior notice. The applicable price will be the one in force at the time the order is confirmed.
Shipping terms
The estimated delivery times are as follows:
- Orders up to 169 kg: delivery within 48/72 business hours.
- Orders over 169 kg: shipped on pallets and the delivery time may be 3 to 10 business days.
The times are estimates and may vary due to causes beyond the control of PIENSOS LOBO AZUL (holidays, carrier issues, etc.).
Shipping costs and applicable rates may vary depending on the customer type, destination area and selected shipping method. The customer can consult the personalized shipping terms in their customer portal.
Each customer role has minimum kilos specified in their rate to place an order.
The order will be considered shipped when PIENSOS LOBO AZUL delivers it to the shipping agency and delivered when the carrier delivers it to the indicated address and obtains the corresponding proof of delivery signature.
Promotions and special conditions
Promotions, volume discounts and special conditions applicable to each customer will be shown on their portal and will not be cumulative unless expressly stated.
Returns
The return conditions for professional customers are governed by the provisions in the Returns section of the portal or the current commercial agreement with the customer.
Stock availability
PIENSOS LOBO AZUL will not put more units up for sale than are available.
In the event of a stockout after the order is placed, the customer will be informed as soon as possible and offered a full or partial cancellation of the order. Partial cancellation does not entitle the customer to cancel the rest of the order.
Payment and payment methods
- Orders up to €500: can be paid by card.
- Orders over €500: will be paid by bank transfer.
The bank details for making the transfer will be sent by email upon order confirmation.
The order will be prepared and shipped once the transfer amount has been received.
Payment must be fully completed before shipping, unless another payment term has been agreed in writing.
In the event of non-payment or late payment, PIENSOS LOBO AZUL may suspend future shipments and apply the corresponding late payment interest according to the Late Payment Law.
Order cancellation
Once the order is confirmed, cancellations will not be accepted unless expressly authorized by PIENSOS LOBO AZUL.
Ownership of goods
Ownership of the goods is transferred to the customer once the order has been paid in full.
Product warranty
All products are subject to standard quality controls. In the event of a defective or non-conforming product, PIENSOS LOBO AZUL will proceed with its replacement or refund as appropriate, in accordance with current regulations and the commercial conditions agreed with the customer.
Modification of conditions
PIENSOS LOBO AZUL reserves the right to modify these conditions, prices and commercial terms at any time. The conditions in force at the time the order is placed will be applicable.
Jurisdiction
For the resolution of any dispute arising from these conditions, the parties submit to the Courts and Tribunals of Betanzos (A Coruña), expressly waiving any other jurisdiction that may apply to them.